Privacy Policy

Contents

1. Scope

This policy applies to website visitors, people making enquiries or requesting quotations, and organisation representatives who contact WMC through our website form, email, telephone or WhatsApp.

Personal data processed when providing accounting, tax, payroll or corporate registration services may be covered by additional privacy notices or agreements specific to the engagement. Where WMC processes data on a client’s behalf, we act under lawful instructions and the relevant agreement.

2. Personal data we collect

We collect information needed to communicate with you and handle your request, including:

• Your name.
• Your email address, telephone number and WhatsApp contact details.
• Your company name and information about your role as its contact person.
• Your preferred language, services of interest, business status and the urgency of your request.
• Your enquiry, correspondence and any documents you provide.
• Technical information generated by website use, such as IP addresses, browser type, timestamps and system logs, to the extent collected by the website and its relevant service providers.

For an initial enquiry, please provide only information needed to explain your request. Avoid sending identification documents, bank account details, health information or other sensitive personal data. If we need further information, we will explain the relevant arrangements and submission method.

3. Where we obtain personal data

We receive information directly from you when you complete a form or contact us. We may also receive technical information generated by your use of the website.

If you represent an organisation, we may receive your contact details from that organisation or its representative. We will provide the information required by law about this collection.

If you provide another person’s data, please ensure that you have authority or a lawful basis to disclose it to WMC and make this policy available to that person where appropriate.

4. Purposes and legal bases

We use personal data for the following purposes.

Responding to enquiries and preparing proposals

To contact you, understand your requirements and prepare proposals or quotations. We rely on steps taken at your request before entering into a contract where you are the prospective contracting party, or legitimate interests in responding to enquiries and communicating with organisation representatives.

Managing correspondence and following up requests

To maintain correspondence, follow up outstanding matters and check the accuracy of communications. We rely on legitimate interests.

Operating and protecting the website

To operate the website, investigate problems and prevent misuse or unauthorised access. We rely on legitimate interests.

Meeting legal obligations and handling disputes

To comply with applicable legal duties or lawful orders, and to establish, exercise or defend legal claims. We rely on legal obligations or legitimate interests, as applicable.

Where we rely on legitimate interests, we consider the necessity of the processing and its effects on your rights and freedoms.

We use the required form fields to contact you and assess your request. Without this information, we may be unable to respond fully or prepare a proposal.

Submitting an enquiry does not constitute consent to marketing. If we request consent for another activity, we will explain its purpose separately. You may withdraw consent by contacting us. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

5. Disclosure

We may disclose personal data where necessary to:

• Service providers supporting our website, messaging, email and data storage.
• Advisers or professional service providers where needed for advice, legal compliance or disputes.
• Public authorities or other persons legally entitled to receive the information, where disclosure is required.

We use an appropriate legal basis for each disclosure. Where a provider processes data on WMC’s behalf, we define the permitted processing and require safeguards as prescribed by law.

6. International transfers

Website, email, communication or storage services may involve overseas providers or access from outside Thailand.

Where a transfer is subject to international data transfer requirements, we will meet the applicable legal conditions. These may include adequate data protection standards, appropriate safeguards or an exception available for the particular transfer. You may contact us for information about transfers relating to your personal data.

7. Retention

We retain enquiry information and correspondence for no more than two years after the last contact, unless further retention is necessary to meet legal obligations or handle legal claims.

If you engage WMC, we retain information relating to the services under the arrangements communicated for that engagement.

We retain website technical logs as needed for operations and security, taking into account the type of log, the need to investigate incidents and applicable legal duties. When information is no longer needed, we delete it, destroy it or anonymise it.

8. Cookies and tracking technologies

The website may use cookies or similar technologies for its operation.

If analytics or advertising cookies are used on a consent basis, we will explain their types, purposes and duration and give you a choice before activating them. You may refuse or withdraw consent using the settings provided on the website.

Accepting non-essential cookies is not a condition of making a service enquiry.

9. Security

We maintain organisational and technical measures appropriate to the information and risks involved to protect against loss and unauthorised or unlawful access, use, alteration or disclosure. We review these measures when necessary.

If a personal data breach occurs, we will assess it and take the action required by law, including notifying the Office of the Personal Data Protection Committee and affected individuals where the applicable notification conditions are met.

10. Your rights

Subject to applicable legal conditions and exceptions, you may:

• Withdraw consent.
• Access and obtain a copy of your data, and request information about the source of data collected without your consent.
• Receive or transfer your data.
• Object to processing, including processing for direct marketing.
• Request deletion, destruction or anonymisation.
• Request restriction of use.
• Request correction so that information is accurate, current, complete and not misleading.
• Lodge a complaint with the Office of the Personal Data Protection Committee if you believe the processing breaches the law.

You do not need to contact WMC before exercising your right to complain.

11. Privacy enquiries and requests

If you have questions about this policy or wish to exercise your rights, please contact:

WMC ACCOUNTING AND TAX CO., LTD.
24 Soi Ekachai 73, Khlong Bang Bon, Bang Bon, Bangkok 10150, Thailand
Email: business@wmc.co.th
Telephone: +66 97-178-7987

We may request additional information where necessary to verify your identity and assess your request. We will handle it within the period required by law. If we cannot fulfil all or part of your request, we will explain the reason as required by law.

12. Updates

We may update this policy when our practices or applicable law change. The revised policy and its effective date will be published on the website. Where a change requires further notice or fresh consent, we will meet those requirements before carrying out the relevant processing.